Frequently Asked Questions


Here are some of our most commonly asked questions and their answers. If you can’t find what you are looking for here you can contact us at support@woollandnorway.co.uk or get in touch with us on social media.

Merino Wool Care

Can I machine wash WoolLand Norway merino wool products?

Yes, all our products are machine washable. One of the great features of Merino wool is its ability to self clean. This means you can put your garment in a cold wash and it will release dirt and odour the same as in a warm wash. To wash, place your machine on the wool setting at 30C or lower. Use a detergent that is wool friendly (usually liquid detergents instead of powder detergents).

How often should I wash merino wool clothing?

Merino wool is naturally breathable and resists odours, which will reduce the number of times you need to wash your WoolLand Norway items when compared to other products. Our tip to avoid unnecessary washing is to turn your garment inside out and hang it in a place with good air circulation. Hang it up at night while you sleep and it should be fresh and ready to wear the next day. The only time you really need to wash your Merino wool is in the case of spills and stains.

Do I need to iron merino wool clothing purchased from WoolLand Norway?

Merino wool requires no ironing. It retains its shape after washing and even after being packed away. Your WoolLand Norway items should remain wrinkle free but if you do ever need an iron use the wool or low heat setting.

Is it OK to tumble dry merino wool clothing from WoolLand Norway?

Merino wool is quick drying so you may find that you don’t ever need to use a dryer. Our products can be tumble dried on low if necessary but we recommend to avoid using a dryer when possible. Some other drying tips: Do not dry in the sun and do not hang from two points when line drying as this may cause the garment to become misshapen.

Shipping & Delivery

Which countries do WoolLand Norway ship to?

We ship worldwide with the exception of Norway. If you live in Norway please visit woolland.no to place your order.

How long does the delivery take?

Our free UK Standard Delivery takes approximately 3 days. For international deliveries the time varies depending on the country and what delivery option you choose. But generally speaking it normally takes between 6 - 8 working days for international deliveries, however in some unusual circumstances it could take up to 28 days. If there is a delay in your shipping you should be notified via email. If you have any questions regarding your order please contact us at support@woollandnorway.co.uk

How much will shipping cost to my address?

We offer FREE standard shipping within the UK. We also provide UK Next Day Delivery for £5. For international shipping we charge a flat fee of £9.99 no matter where you live.

Returns

What is your return policy?

If for any reason you’re not 100% happy with your purchase please return them within 30 days of purchase and we will refund or exchange them, no questions asked. To be eligible for a return please make sure the item is unused and unwashed with the original tags attached. For more detail, please review our full Return Policy.

How do I return or exchange an order?

First off, if something has gone wrong, we are really sorry. We pride ourselves on our quality, so have to really apologise if something has slipped by us.

To return an item first email us with the order number and the reason for the return/exchange. We'll get back to you ASAP with next steps. Once you receive a confirmation email you simply mail the products back to us at the address bellow (also labeled on the back of the box). Simple as that.

WoolLand Norway C/O Ogden Storage Limited
Unit 2, Acre Park, Dalton Lane,
Keighley, West Yorkshire, BD21 4JH

If you are shipping an item over £75, we recommend using a trackable shipping service and/or purchasing shipping insurance.

Email us at support@woollandnorway.co.uk. For additional information please visit our returns page.